Latest News

New Simplisys ITSM Briefing Guides Launched

Simplisys will be publishing a series of Briefing Guides that highlight key issues within the ITSM market. The first of these looks at the key benefits that modern ITSM solutions, such as Simplisys Service Desk, should be providing.

RAD: Real-Time Activity Display released by Simplisys

Simplisys has just released version 4.1 of its hosted Service Desk platform which includes a new technology that gives users a ‘real-time’ display of incident activity allowing them to easily identify calls in need of attention.

Simplisys Service Desk available through G-Cloud 7

G-Cloud 7 went live today and Simplisys is pleased to confirm our continuing engagement with Bramble Hub to make Simplisys Service Desk solutions available through the latest UK Government frameworks.

Simplisys wins prestigious Emerging Technology award

Simplisys Service Desk has won the Corporate Livewire Emerging Technology Award 2015 – Most Outstanding Online Service Desk Solution…

Simplisys Service Desk now available through G-Cloud 6

Simplisys is pleased to announce our engagement with Bramble Hub to make Simplisys Service Desk solutions available through UK Government frameworks…

Technology Innovator Awards 2015: Winner

The 2015 Technology Innovator Awards highlight the individuals behind ground-breaking developments in technology…

Gamification made simple; Incentivise your staff with a Game of Spells

‘Gamification’ is a concept where your staff are incentivised, with the aim of improving performance, by introducing a ‘Game’ like element into work…

Simplisys Service Desk Passes ISO9001 Audit with flying colours

The audit, carried out by CQS Limited, was done to ensure we are continually at the forefront of quality service and customer care at all times. Stephen Berry conducted the audit…

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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