White Papers

Front Cover ImageTop 10 IT cost-saving benefits IT Managers should be getting from ITSM

A new breed of highly capable and very cost effective IT Service Management solutions are opening up new ways for IT Departments to manage their IT infrastructure more efficiently, drive down their IT service costs and greatly improve both customer service and satisfaction levels.

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Simplisys White PaperImprove IT Performance and Reduce Man Hours

Are you an Executive Manager with escalating IT cost? Are you frustrated by your IT departments thirst for cash? Are IT managers always too busy firefighting to discuss your business issues? This Simplisys White Paper discusses the relationship between IT and the business and how dynamic knowledge management can help.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.