Improve customer satisfaction and retention rates with an intelligent client engagement solution. Take all inquiries from multiple channels and manage in one simple to use interface ensuring customers get concise, consistent and speedy resolutions regardless of who handles the call.
Simplisys Service Desk takes customer engagement post sale to new levels, it is designed to improve service levels and reduce management costs. It is feature-rich out of the box, highly configurable and integrates seamlessly with business processes and rules to deliver significant business benefits.
The intelligent design is built around a central incident/request management system that allows a single system to be used by multiple departments, to ensure technical questions or straight forward health and safety or quality issues etc. are dealt with in a timely courteous manner.
Self-service portal functionality and context sensitive knowledge management empowers first line analysts by providing relevant technical and supporting data at point of contact reducing client engagement costs and driving up customer approval and satisfaction rates leading to higher client retention. Discover more about the features packed into Simplisys Customer Service Desk below