Click and Play Service Desk

Cloud based, award winning and easy of use service management software for the real world. Simplisys Service Desk offers  flexible solutions for small support teams up to large teams with enterprise level features:

  • Manage multiple data channels from one easy to use interface.
  • Roles based access to tickets.
  • Email integration with automated ticket creation and acknowledgements.
  • Feature rich reporting tool and dynamic dashboards.
  • Customer Portal theme-able by Department / Customer organisation.
  • Powerful but simple to create business rules and workflows to drive automation.

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Simplisys helps all types of organisations transform their front line Help Desk and Support Desk operations

Church of Scotland
Crossreach
Bassetlaw District Council
SupportUK
HFT
Branston
Boston Duvet and Pillow Company
Ensign Group
Celerity
Forviva
Headmasters
Trivallis Homes
Sue Ryder
Tearfund
Branston
Boston Duvet and Pillow Company
Sue Ryder

Branston

Read how investment in Simplisys helped Branston, which employs over 700 people across its three sites - in Lincoln, Scotland and the South West and handles over 350,000 tonnes of potatoes a year and supplies some of the largest retail, wholesale and food manufacturing customers in the UK maintain the status of market leader.

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Boston Duvet and Pillow Company

BDPC previously had no formal support system in place; issues were tracked in an adhoc manner with endless corridor kidnapping. Ric Chapman, IT Manager said “we had no metrics, so we couldn’t measure how well we were doing, or even if we had enough resources/staff to cope”.

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Sue Ryder

Sue Ryder provides approximately 2.7 million hours of care to thousands of people every year, operating from 7 Hospices and 5 Neurological units, 4 offices, and 460 Retail outlets and Regional offices employing approximately 3000 staff and 11,000 volunteers.
The charity has experienced growth in recent years. Supporting this growth from an IT investment point of view is particularly challenging as Paul Fitzpatrick confirmed; “Getting best value for money is not as simple as it sounds, from an IT point of view we need to invest in future-proof technology with partner vendors we can trust to deliver on-time and at a reasonable cost”.

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