What is simplisys service desk?

When we designed Simplisys Service Desk our objective was to quite simply create the ultimate service desk application for use in the real world –

  • A rich feature list
  • Configuration not customisation at its core
  • Fast implementation out of the box
  • Integration with your workflows and business rules
  • A price point that makes it accessible to most businesses
  • Designed, Developed, Hosted and Supported in the UK

We think we have achieved this and more, see what our customers think.

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Simplisys helps all types of organisations transform their front line Help Desk and Support Desk operations

AH Support
Boston Duvet and Pillow Company
Alliance Homes
Bourneville Village Trust
CDI Group
Celerity
Children’s Hospice Association Scotland
City West Housing Trust
Comtec
Dairygold
Diocese of Chichester
Doncaster College
GC Aesthetics
Headmasters
Kreston Reeves
Miracle
Nautronix
Openfield
Nice Pebbles
RCT Homes
Sue Ryder
Tearfund
Boston Duvet and Pillow Company
Alliance Homes
Comtec
Doncaster College
Nautronix
Sue Ryder

Boston Duvet and Pillow Company

BDPC previously had no formal support system in place; issues were tracked in an adhoc manner with endless corridor kidnapping. Ric Chapman, IT Manager said “we had no metrics, so we couldn’t measure how well we were doing, or even if we had enough resources/staff to cope”.

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Alliance Homes

Alliance Homes was investing heavily in ICT with a Business Transformation programme under way to introduce CRM and document management systems into the organisation. An effective support infrastructure with a service desk system capable of dealing with the changes and challenges ahead was key to that.

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Comtec

Comtec Cable Accessories Ltd has been trading since 1978 and now has offices in the UK, Far East and Middle East serving thousands of customers every day on a next day basis. Outstanding customer service underpins the success of the business so, with continued expansion planned, a top quality service desk was vital in supporting the growth of the business...

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Doncaster College

With over 12,000 staff and students to support Doncaster College had outgrown its existing helpdesk system and needed a solution to support its ambitious growth plans. The system needed to enable the IT department to become pro-active while incorporating industry best practice out of the box yet be affordable and easy to use.

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Nautronix

Due to very rapid growth and the opening of new offices a high quality service desk system was identified as a top priority to deliver IT support to the company. The IT department was stretched to breaking point, there was no formal support system in place – a solution was needed rapidly.

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Sue Ryder

Sue Ryder provides approximately 2.7 million hours of care to thousands of people every year, operating from 7 Hospices and 5 Neurological units, 4 offices, and 460 Retail outlets and Regional offices employing approximately 3000 staff and 11,000 volunteers.
The charity has experienced growth in recent years. Supporting this growth from an IT investment point of view is particularly challenging as Paul Fitzpatrick confirmed; “Getting best value for money is not as simple as it sounds, from an IT point of view we need to invest in future-proof technology with partner vendors we can trust to deliver on-time and at a reasonable cost”.

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