IT Service Management

IT Service Management

Driving business value and optimal service performance from IT assets requires the complete control that Simplisys ITSM delivers out of the box.

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Customer Service Desk

Customer Service Desk

Designed to maximise customer satisfaction and calls closed at first contact by empowering first line analysts and delivering effective self-service.

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Case Management

Case Management

Enhance employee relations by integrating HR into a shared digital environment allowing case management to resolution through intuitive process automation and self-service.

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Facilities Management

Facilities Management

Allows facilities management to keep pace with modern working practices. Manage, allocate and optimise office resources, improve productivity and control costs.

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Managed Service Provider

Managed Service Provider

Simplisys empowers MSPs to deliver excellent QoS across multiple communications channels, maintaining customer confidence and controlling costs.

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Enterprise Service Desk

Enterprise Service Desk

A comprehensive, fully integrated solution for driving up service levels and managing internal and external issues across the whole enterprise to ITIL best practice standards.

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What is simplisys service desk?

When we designed Simplisys Service Desk our objective was to quite simply create the ultimate service desk application for use in the real world – a rich feature list, configuration not customisation at its core, fast implementation out of the box, integration with your workflows and business rules, and a price point that makes it accessible to most businesses. We think we have achieved this and more, see what our customers think.

Alliance Homes
Comtec
Doncaster College
Nautronix

Alliance Homes

Alliance Homes was investing heavily in ICT with a Business Transformation programme under way to introduce CRM and document management systems into the organisation. An effective support infrastructure with a service desk system capable of dealing with the changes and challenges ahead was key to that.

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Comtec

Comtec Cable Accessories Ltd has been trading since 1978 and now has offices in the UK, Far East and Middle East serving thousands of customers every day on a next day basis. Outstanding customer service underpins the success of the business so, with continued expansion planned, a top quality service desk was vital in supporting the growth of the business...

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Doncaster College

With over 12,000 staff and students to support Doncaster College had outgrown its existing helpdesk system and needed a solution to support its ambitious growth plans. The system needed to enable the IT department to become pro-active while incorporating industry best practice out of the box yet be affordable and easy to use.

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Nautronix

Due to very rapid growth and the opening of new offices a high quality service desk system was identified as a top priority to deliver IT support to the company. The IT department was stretched to breaking point, there was no formal support system in place – a solution was needed rapidly.

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Simplisys helps all types of organisations transform their front line Help Desk and Support Desk opperations

Alliance Homes
Bourneville Village Trust
CDI Group
Celerity
Children’s Hospice Association Scotland
City West Housing Trust
Comtec
Dairygold
Diocese of Chichester
Doncaster College
GC Aesthetics
Headmasters
Kreston Reeves
Miracle
Nautronix
Openfield
Nice Pebbles
RCT Homes
Sue Ryder
Tearfund
Live Help Software