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Solutions
Service Management Helpdesk HR/Payroll/Recruitment Service Desk Customer Support Service Desk Outsourced Service Provider NHS National Programme for IT (NPfIT)
The new CRM system is incredibly powerful and provides us with some functionality that we’ve never had.
SimpliSys - Hosted Helpdesk, Service Desk and CRM Specialists
Specialising in Service Delivery, Simplisys offers fully featured, easy to use, helpdesk, service desk and Customer Relationship Management (CRM) solutions configured easily to ensure your customers' expectations are exceeded and service level commitments met while reducing your operational overhead and cost.
- Increase service levels and reduce cost
- Significantly decrease call volumes
- Information you need, when you need it
- Improve customer relations/satisfaction by resolving customer issues
- Easy to install
- Easy to use
- Quick time-to-benefit
- Allows you to shift from reactive to proactive service
- Help to gain a competitive edge
- Customisable solution
- Minimal Training required
Using Simplisys Ltd proven expertise, you can streamline service and support processes throughout your business to manage internal departmental functions such as IT, HR, Supply Chain Management and Facilities or external customer contacts, linking with CRM applications like MS Dynamics CRM.
Simplisys solutions are available as fully hosted (software as a service) or locally installed in the conventional manner. Hosted solutions can be set up and running in minutes and are ideal for addressing departmental requirements within larger enterprises. Simplisys solutions can equally be all encompassing and central to your business and provide easy to access management reports for every department.
Whatever size your organisation, Simplisys has a solution for you.
Our customers include many of the best known organisations in the UK and we work extensively within the public sector.
Latest News
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Success Stories
Vivantio Service Desk Revolutionises Selwood Housing 29/10/2008Vivantio, the leading UK service desk software provider, has helped Wiltshire-based Selwood Housing, a not-for-profit housing association with over 5,000 properties, revolutionise its IT team by transferring its call reporting onto the Vivantio Service Desk solution.
Selwood Housing has a central IT team based in Trowbridge, which provides support to 120 internal employees. The team of five processes...Read more»