Latest News

Next Generation Service Management – Update

We are excited to be getting ever closer to enabling true Enterprise Service Management (ESM) for small and medium sized businesses with a our new ‘state of the art’ ESM Solution – the new application enables businesses to set Service Delivery and Service Management at the core of the Enterprise. Designed using the latest cloud […]

Next Generation Service Management

Simplisys is pleased to announce the imminent arrival of its new Service Management solution, which the development team at Simplisys have spent over 12 months developing thus far. The new platform utilises the latest Cloud technologies, is fully mobile friendly and delivered with a range of OOTB integrations with key business tools like Teams, AD, […]

Simplisys Ltd Confirms log4j Vulnerability Does Not Impact Customers

Simplisys Ltd acknowledges the existence and inherent criticality associated with the use of the Apache log4j logging framework. Consequentially, we would like to reassure our customers who are using Simplisys web-based services that the log4j vulnerability does not impact the quality of our service nor the data integrity, or the client’s privacy. Simplisys web based […]

Simplisys Welcomes BCN (Breast Cancer Now)

BCN have signed a 3 years supply agreement for a Referral Management application to enable volunteers to screen all referrals to the Charity from Health Care Professionals. Simplisys is designed from first principles to be highly configurable which has enabled the Simplisys team led by Augustine to deliver a solution that meets BCN’s exacting requirements.

3 year Contract to supply Ayrshire College

Simplisys continues to expand its customer base in Scotland and is pleased to announce the first anniversary of a 3 year contract with Ayrshire College… The College needed a modern, value for money solution to replace the legacy Service Desk. The new system needed to be easy to use with a modern UI that was […]

Service Desk Recognition

Simplisys Service Desk has been awarded “Most Recommended 2020” recognition from customer reviews via Gartner Software Advice platform. Managing Director of Simplisys, Peter Lench said “This particularly good recognition as it driven by global customer reviews and we were up against some stiff competition, customer satisfaction is key to every thing we do. I would […]

Simplisys Service Desk adopted by CrossReach

CrossReach is a leading charity its history stretches back 150 years to the formation of the Church of Scotland Committee on Christian Life and Work in 1869. Throughout this time CrossReach and its predecessor bodies have worked in communities all over Scotland and beyond, providing social care for those most in need. The services provided […]

Simplisys welcomes Church of Scotland

Simplisys welcome the Church of Scotland to the Simplisys fold… The Church needed a value for money solution to replace the legacy Service Desk. The new system needed to have a modern UI that was easily configurable to underpin working practices, easy to use and with standard and custom reports out of the box. Peter […]

GDPR and Brexit – Are you sure you are compliant…

GDPR and Brexit GDPR has, and in many cases still is, exercising the minds and resources of many organisations. Process and systems are being changed to ensure that the GDPR requirements are met. One of the big issues with this implementation is that despite the rules being known for some time, the GDPR actually became […]

Foundation edition of Help Desk software to be launched at SITS 18

A new “Foundation” version of our help desk software will be launched at the Service Desk show on 5th and 6th of June. Foundation Help Desk is ideal for companies starting out on their ITSM journey or for smaller teams in larger organisations. It is extremely quick to set up and flexible contracts make it […]

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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