Latest News

3 year Contract to supply Ayrshire College

Simplisys continues to expand its customer base in Scotland and is pleased to announce the first anniversary of a 3 year contract with Ayrshire College… The College needed a modern, value for money solution to replace the legacy Service Desk. The new system needed to be easy to use with a modern UI that was […]

Service Desk Recognition

Simplisys Service Desk has been awarded “Most Recommended 2020” recognition from customer reviews via Gartner Software Advice platform. Managing Director of Simplisys, Peter Lench said “This particularly good recognition as it driven by global customer reviews and we were up against some stiff competition, customer satisfaction is key to every thing we do. I would […]

Simplisys Service Desk adopted by CrossReach

CrossReach is a leading charity its history stretches back 150 years to the formation of the Church of Scotland Committee on Christian Life and Work in 1869. Throughout this time CrossReach and its predecessor bodies have worked in communities all over Scotland and beyond, providing social care for those most in need. The services provided […]

Simplisys welcomes Church of Scotland

Simplisys welcome the Church of Scotland to the Simplisys fold… The Church needed a value for money solution to replace the legacy Service Desk. The new system needed to have a modern UI that was easily configurable to underpin working practices, easy to use and with standard and custom reports out of the box. Peter […]

GDPR and Brexit – Are you sure you are compliant…

GDPR and Brexit GDPR has, and in many cases still is, exercising the minds and resources of many organisations. Process and systems are being changed to ensure that the GDPR requirements are met. One of the big issues with this implementation is that despite the rules being known for some time, the GDPR actually became […]

Foundation edition of Help Desk software to be launched at SITS 18

A new “Foundation” version of our help desk software will be launched at the Service Desk show on 5th and 6th of June. Foundation Help Desk is ideal for companies starting out on their ITSM journey or for smaller teams in larger organisations. It is extremely quick to set up and flexible contracts make it […]

SITS18 – 5th and 6th June 2018 at Olympia – Stand 710

Simplisys is delighted to announce attendance at SITS18 this year and will be showcasing a pre-release version (version 6.0) of our Enterprise Service Management solution. New features are centered on Reporting and include a new interactive reporting tool and dynamic user Dashboards also the ability to publish real time reports to third party systems including […]

Cyber Essentials Accreditation

Simplisys is pleased to announce that is has been externally tested and passed Cyber Essentials accreditation by DigitalXraid Ltd. Cyber Essentials is a UK Government accreditation scheme devised to ensure that all suppliers to the public sector adhere to strict data security standards. It is now pre-requisite for public sector suppliers to meet this standard. […]

SITS 2017

Simplisys is proud to announce its return to the Service Desk and IT Support Show (SITS 2017) at Olympia, London on the 7th and 8th of June 2017. We will be demonstrating the latest version of a multi award winning “Simply Smart” software on Stand 809. Service Desk Show Here you will be able to […]

ServiceDesk Version 5.3 just released

We are pleased to announce that version 5.3 of our multi award winning service desk is live for our private cloud customers and also available to all onsite installations FOC. Please contact Steve Payton on 01275 240500 to schedule your onsite upgrade.

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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