Customers that wish to contact the Simplisys support desk can do so through a number of channels:
By Email: firstname.lastname@example.org
By Phone: 01275 240530
By Fax: 01275 240501
If you have a Self Service logon you can add or update a service call via the Self Service Portal.
Unless prior arrangements have been made, Simplisys Support desk will be open normal office hours and closed on UK national and public holidays.
Click here to view Simplisys Care for Service and Support document
If you have been asked to connect to a ‘Remote Control Support Session’ then you can download the client software here:
When you click on the relevant link a file will download; open the file and enter the session ID you have been given to activate remote control.