Simplisys Edition Selector

Deciding if a fully featured ITIL aligned service desk or a robust Incident Management solution is more appropriate for your organisation at this point in your service management journey isn’t straight forward… Simplisys offers a future proof solution with three service desk versions available starting with “Foundation” moving through “Professional”  on to our flag ship “Enterprise” edition.  Seamless upgrades between versions enables our customers to deliver a first class service to the business without paying for features that are not required.

Use our “Edition Advisor” to determine which version is most appropriate for you.

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.