Boston Duvet and Pillow Company has evolved into one of the country’s leading bedding brands and a name synonymous with quality and value. In 1826 Timothy Anderson opened a feather processing factory based on Pen Street in Boston, Lincolnshire. The rest, as they say, is history…

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations. We think we have achieved this and more, see what our customers think.

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