Read how investment in Simplisys’ service management solution helps to maintain Branstons status as market leader…

Branston employs over 700 people across its three sites – in Lincoln, Scotland and the South West. It handles over 350,000 tonnes of potatoes a year and supplies some of the largest retail, wholesale and food manufacturing customers in the UK. The company’s expertise goes further than just supply and demand, offering its customers real innovation including developing new potato varieties, packaging solutions and cutting-edge processes. Branston has invested in best-in-class technologies at all its sites with an emphasis on a long-term sustainable future for the industry.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations. We think we have achieved this and more, see what our customers think.

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