Service Desk – Discover the route to your hidden treasure and ITSM mastery

Introduction Did you know the results of a recent survey revealed 85% improvement in staff productivity, allowing the business to become more competitive as a direct result of an effective ITSM strategy. Is this your experience? Are you getting the most out of your Service Desk software? Probably not, because one of the valuable resources […]

1/3 New Business Owners ‘Haven’t Holidayed In 3 Yrs’

It can be very difficult for entrepreneurs to separate their home and work lives, but it’s essential to strike a good work-life balance if you don’t want to burn out. An exhausted worker simply isn’t productive – and when you run your own business, this can have a real impact on your bottom line. However, […]

SMEs ‘Plagued’ By Bad Debt

Bad debt – where customers fail to pay for goods and services rendered – appears to be problematic for over a quarter of small to medium-sized enterprises (SMEs) in the UK, with 27 per cent having to write off money in the last 12 months. This is according to new research from Bibby Financial Services, […]

British Investors ‘Still Supportive’ Of UK’s SMEs

The good news for small to medium-sized enterprises (SMEs) in the UK is that British investors are still interested in supporting such companies through private investment channels despite the uncertainty surrounding Brexit. New research from IW Capital has found this to be the case with 52 per cent of British investors, which amounts to 12.9 […]

Simplisys partnership with Bramble Hub

Simplisys Ltd is pleased to announce that in partnership with Bramble Hub, we have we have been selected to offer our services on the new G-Cloud 8 catalogue, enabling our public sector customers to purchase Service Desk Software Solutions and Professional Services without going through costly and time consuming tender process. G-Cloud 8 is the […]

How will Brexit impact your ITSM Strategy?

Whatever your views about the outcome of the referendum, whether you think it is a good thing or not, the UK is definitely in for a period of uncertainty, which overall is probably a bad thing for businesses, investors and consumers alike. How might this impact your IT service management strategy? Share performances in certain […]

Proactive Helpdesk Software vs Reactive Helpdesk

Introduction to Proactive Helpdesk Software What is Proactive Helpdesk Software and why do you need it? Demands on IT differ from organisation to organisation and the truth is a proactive IT helpdesk solution is not necessarily needed if you are happy for the IT department to continue functioning in a reactive way. That is responding to […]

Simplisys Service Desk Passes ISO9001 Audit with flying colours

Simplisys Passes its ISO9001 Audit carried out by CQS Limited. The Team at Simplisys are proud to announce that once again their commitment to high quality has been recognised. The ISO9001 certification forms part of our commitment to continued improvement in processes and procedures. The annual audit was done to ensure we are continually at […]

New Simplisys ITSM Briefing Guides Launched

Simplisys will be publishing a series of Briefing Guides that highlight key issues within the ITSM market. The first of these looks at the key benefits that modern ITSM solutions, such as Simplisys Service Desk, should be providing.

RAD: Real-Time Activity Display released by Simplisys

Simplisys has just released version 4.1 of its hosted Service Desk platform which includes a new technology that gives users a ‘real-time’ display of incident activity allowing them to easily identify calls in need of attention.