Simplisys Service Desk has been awarded “Most Recommended 2020” recognition from customer reviews via Gartner Software Advice platform. Managing Director of Simplisys, Peter Lench said “This particularly good recognition as it driven by global customer reviews and we were up against some stiff competition, customer satisfaction is key to every thing we do. I would like to add a big thank you to our team here at Simplisys that made this happen”.

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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