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Are Employees as Important as Customers?

Introduction What is an Enterprise Service Desk and do you need one? How often have you heard executives expose “Our people are our most valuable resource” or “What makes this company great is its employees” are these flippant statements or real beliefs that are carefully managed to form an intrinsic part of the culture, woven […]

Proactive Helpdesk Software vs Reactive Helpdesk

Introduction to Proactive Helpdesk Software What is Proactive Helpdesk Software and why do you need it? Demands on IT differ from organisation to organisation and the truth is a proactive IT helpdesk solution is not necessarily needed if you are happy for the IT department to continue functioning in a reactive way. That is responding to […]

New Simplisys ITSM Briefing Guides Launched

Simplisys will be publishing a series of Briefing Guides that highlight key issues within the ITSM market. The first of these looks at the key benefits that modern ITSM solutions, such as Simplisys Service Desk, should be providing.

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