Blog Archives

SITS18 – 5th and 6th June 2018 at Olympia – Stand 710

Simplisys is delighted to announce attendance at SITS18 this year and will be showcasing a pre-release version (version 6.0) of our Enterprise Service Management solution. New features are centered on Reporting and include a new interactive reporting tool and dynamic user Dashboards also the ability to publish real time reports to third party systems including […]

Cyber Essentials Accreditation

Simplisys is pleased to announce that is has been externally tested and passed Cyber Essentials accreditation by DigitalXraid Ltd. Cyber Essentials is a UK Government accreditation scheme devised to ensure that all suppliers to the public sector adhere to strict data security standards. It is now pre-requisite for public sector suppliers to meet this standard. […]

SITS 2017

Simplisys is proud to announce its return to the Service Desk and IT Support Show (SITS 2017) at Olympia, London on the 7th and 8th of June 2017. We will be demonstrating the latest version of a multi award winning “Simply Smart” software on Stand 809. Service Desk Show Here you will be able to […]

ServiceDesk Version 5.3 just released

We are pleased to announce that version 5.3 of our multi award winning service desk is live for our private cloud customers and also available to all onsite installations FOC. Please contact Steve Payton on 01275 240500 to schedule your onsite upgrade.

Top 10 Benefits of a Structured ITSM Solution.

Introduction The key to actually achieving cost savings is to engage with a system that is designed specifically to address the issues faced in your kind of organisation; one that does all of the core service and IT management functions exceptionally well and does not require a change in culture to run. Moreover a system […]

Simplisys should be your ITSM vendor of choice.

Market leader in total cost of ownership and Implementation times. Implementations can be done in as little as one week. Zero to hero in 7 days! Ready to run ‘Out of the Box’ with simple intuitive administration features. No need for expensive consultancy to get you up and running. Enable additional features as required, no […]

Simplisys – Version 5.1.0 coming soon

The latest version of our multi award winning Service Desk software is about to be released to SaaS customers. The new features extend the Enterprise functions and allow Group email templates to be created. The functionality is easy to use and follows the Simply Smart product development ethos. Peter Lench founding Director at Simplisys said […]

Are Employees as Important as Customers?

Introduction What is an Enterprise Service Desk and do you need one? How often have you heard executives expose “Our people are our most valuable resource” or “What makes this company great is its employees” are these flippant statements or real beliefs that are carefully managed to form an intrinsic part of the culture, woven […]

Service Desk – Discover the route to your hidden treasure and ITSM mastery

Introduction Did you know the results of a recent survey revealed 85% improvement in staff productivity, allowing the business to become more competitive as a direct result of an effective ITSM strategy. Is this your experience? Are you getting the most out of your Service Desk software? Probably not, because one of the valuable resources […]

Proactive Helpdesk Software vs Reactive Helpdesk

Introduction to Proactive Helpdesk Software What is Proactive Helpdesk Software and why do you need it? Demands on IT differ from organisation to organisation and the truth is a proactive IT helpdesk solution is not necessarily needed if you are happy for the IT department to continue functioning in a reactive way. That is responding to […]