Simplisys Service Desk Passes ISO9001 Audit carried out by CQS Limited. The audit was done to ensure we are continually at the forefront of quality service and customer care at all times. Stephen Berry conducted the audit; he paid particular tribute to “the investment in people and training that enables SimpliSys to provide an effective service to their customers”.

Peter Lench, Director of SimpliSys, said “We have always been proud of the service we provide our customers and the ISO 9001 certificate just confirms our dedication to customer service.”

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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