The challenge

After successfully launching  Here for You, the service experienced a rapid rise in referrals and people using the charity’s services. Although the Breast Cancer Now team had developed a process to manage data and enable the service to operate, this used existing tools. It became apparent that, without investment, the processes wouldn’t be able to manage the high-volume of referrals they were aiming for.

A review identified six key challenges that needed addressing. Breast Cancer Now needed a solution that would:

• enable the charity to manage increased volume and the evolution of processes and services
• be cost effective and need relatively little input from admin staff
• provide enhanced data security to protect each patient’s personal data
• be easy to use for volunteers and staff,
• have a low margin for human error
• allow bespoke and detailed reporting….