How will the internet of things impact your IT Strategy?

The ‘Internet of Things’ is a very topical subject at the moment but what is it? Is it ‘Much Ado About Nothing’ in the classic words of Shakespeare or is it a truly disruptive technology that will change the way we work and play. This month briefing paper discusses what is meant by the ‘Internet of Things’, how it could impact our working lives and more importantly how it will impact your ITSM strategy. Fill in the form to download our briefing paper free of charge.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.