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Are Employees as Important as Customers?

Introduction What is an Enterprise Service Desk and do you need one? How often have you heard executives expose “Our people are our most valuable resource” or “What makes this company great is its employees” are these flippant statements or real beliefs that are carefully managed to form an intrinsic part of the culture, woven […]

How will Brexit impact your ITSM Strategy?

Whatever your views about the outcome of the referendum, whether you think it is a good thing or not, the UK is definitely in for a period of uncertainty, which overall is probably a bad thing for businesses, investors and consumers alike. How might this impact your IT service management strategy? Share performances in certain […]

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