Is your service solution helping you grow your business? Maintaining a high-functioning IT service desk is essential to the success of any business. Not only does it keep your IT infrastructure running smoothly, as you know it also plays a critical role in customer service and helping you meet your business goals. In this blog […]
A new “Foundation” version of our help desk software will be launched at the Service Desk show on 5th and 6th of June. Foundation Help Desk is ideal for companies starting out on their ITSM journey or for smaller teams in larger organisations. It is extremely quick to set up and flexible contracts make it […]
Introduction What is an Enterprise Service Desk and do you need one? How often have you heard executives expose “Our people are our most valuable resource” or “What makes this company great is its employees” are these flippant statements or real beliefs that are carefully managed to form an intrinsic part of the culture, woven […]
Introduction to Proactive Helpdesk Software What is Proactive Helpdesk Software and why do you need it? Demands on IT differ from organisation to organisation and the truth is a proactive IT helpdesk solution is not necessarily needed if you are happy for the IT department to continue functioning in a reactive way. That is responding to […]
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Simplisys ltd
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