GDPR: The Rights of Data Subjects, Your Customers.

GDPR – The Rights of Data Subjects.

In our first two papers we have discussed the definitions and requirements of GDPR and also the direct responsibilities of Data Controllers imposed by the GDPR.

This paper looks at the rights that the GDPR gives data subjects; the next paper will explore how these rights impact on Data Processors and Data Controllers running helpdesk/CRM software applications.

Along with the direct responsibilities placed on data controllers and processors there are a number of rights granted to data subjects that indirectly, by their very existence, place an obligation on the data controller / processor, in as much as they must act to support the data subjects’ rights.

 

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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