GDPR: Responsibilities of Data Controllers

Running a Service  Desk makes you a Data Controller.

If your organisation runs a service management tool installed onsite or uses a SaaS based service management tool, such as a service desk or help desk application, then as we have seen in our last paper on the new GDPR requirements you are a ‘Data Controller’.

Being a data controller for the purposes of the GDPR comes with some key responsibilities that you will need to fulfill to ensure you, and your organisation stay within the law.

These responsibilities all stem from the overriding principles contained within the regulations that require personal data to be collected and processed in a secure and transparent way ensuring the data’s integrity.

In this guide we look at some of the key responsibilities of a Data Controller and some of the capabilities a Service Desk solution needs to provide you to ensure you can comply with the GDPR requirements.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.