Nautronix is an international company specialising in through water communication, positioning technology and offshore Survey Services for the global offshore Oil & Gas industry. Nautronix remains a world-leader in the design and supply of advanced underwater acoustic systems which encompass their Acoustic Digital Spread Spectrum (ADS²) technology for world-leading subsea communications and positioning capability.

The Solution

Nautronix’ approach to the vendor selection was to screen 9 different products; Iain said “we pitched a number of questions, queries and requests to all the vendors, arranged demos and interactive webinars. From the demos and responses, we narrowed it down to 4, and then we did a scoring matrix based on answers and more in-depth queries and costs. Our deadline of 30th June was looming faster than we had liked, as AX2012 was going live on 1st July and the system requirements had shifted in the preceding months to allow for IT and AX support”. The decision was made to go with the Simplisys Service Desk, Iain said “out of the final 4, it was cleaner, faster, suited our needs and it was competitively priced”.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations. We think we have achieved this and more, see what our customers think.