Comtec Cable Accessories Ltd  has offices in the UK, Far East and Middle East serving thousands of customers every day on a next day basis. Comtec has one of the widest product portfolios of networking and cable accessories in the EMEA region, stocking leading brands together with an exclusive range of value engineered products. Outstanding customer service underpins the success of the business so, with continued expansion planned, a top quality service desk was vital in supporting the growth of the business…

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations. We think we have achieved this and more, see what our customers think.