A new breed of highly capable and very cost effective IT Service Management solutions are opening up new ways for Public Sector IT Departments to manage their IT infrastructure more efficiently, drive down their IT service costs and greatly improve both customer service and satisfaction levels.
Calling on many years in the industry, Peter Lench, MD of Simplisys Limited and developer of Simplisys Service Desk has published the “Top 10 cost-saving benefits IT Managers should be getting from ITSM” guide in order to highlight the latest innovations in ITSM systems including themed self-service and real-time reporting. Unfortunately, many are struggling on with legacy systems that not only fail to deliver useful reporting, management control and user-friendly interfaces but are also very expensive to maintain and even more to modify to your needs.
Please download this guide with our compliments and get in touch if you would like a no-obligation assessment of your current system and how Simplisys Service Desk could help to lower your IT service costs and improve your levels of customer service.
Download the Doncaster College Case Study to find out how updating their legacy system to Simplisys Service Desk has added valuable functionality while retaining control over a rapidly rising user base.