About Simplisys

When developing Simplisys Service Desk our objective was quite simple; to address the market need for a product that could be supplied at an affordable price point, delivered as a service, functionally rich, easy to use, intuitive by design yet very quick to configure.

Simplisys Service Desk

What we came up with was a “state of the art” service management tool. Designed from the start to enable users to introduce industry best practices, such as ITIL 2011, to their businesses in support of internal staff, external customers or both.

A Centralised SystemSimplisys Service Desk Software

A key element in making Simplisys Service Desk a core system within many organisations is its ability to allow multiple departments such as IT, Facilities, Fleet, HR, Sales and Operations to use a central system. This allows them to manage all requests and incidents; reducing the need for training when labour moves between departments, and the management overhead and cost of supporting multiple systems.

Supported by the Development Team

Simplisys Service Desk is designed developed, installed or hosted, and supported by our team at Simplisys Ltd. With our head office in Portishead, Bristol, Simplisys Ltd is an ISO 9001 registered company and delivers solutions to industry best practice quality standards. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations; 

Simplisys Service Desk projects are delivered on time, to specification and on budget

Company Information

Registered office address

15 Middlebridge Business Park, Bristol Road, Portishead, Bristol, BS20 6PN

Company number 05862418

Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations.

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