Simplisys Enterprise Service Desk has been designed from first principles to enable organisations to deliver a Service orientated business model across all departments; we call it Enterprise Relationship Management (ERM). ERM extends the principles of BRM* (Business Relationship Management) to the supply chain. Simplisys Enterprise Service Desk enables all inquiries, questions, requests and complaints etc. to be answered quickly and consistently inline with corporate policy no matter whether originating by staff members or suppliers by our sophisticated routing technologies, which assigns all work to the correct team.
Moreover with Simplisys Enterprise Service Management there is no need to go with a big bang approach; start with a single department like IT or HR to get a rapid return on investment and seamlessly extend the reach across the enterprise one department at a time saving 10’s or maybe 100’s of thousands of pounds in performance gains as you go.
*BRM can be defined as the adoption of established IT frameworks like ITIL to manage inter departmental relationships and requests/work load.