Simplisys Service Desk takes customer engagement post sale to new levels, it is designed to improve service levels and reduce management costs. It is feature-rich out of the box, highly configurable and integrates seamlessly with business processes and rules to deliver significant business benefits.
The intelligent design is built around a central incident/request management system that allows a single system to be used by multiple departments, to ensure complaints, technical issues and freedom of information requests (FoIR) etc. are dealt with in a timely courteous manner. This approach reduces management, training and support costs throughout the entire organisation.
Self-service functionality and empowering first line analysts by providing relevant technical and supporting data at point of contact reduces incident management costs further by driving up the number of calls closed at first contact. Discover more about the features packed into Simplisys Customer Service Desk below