Simplisys

Vivantio Service Desk - Knowledge Base

Resolve more incidents at first contact and reduce escalation rates.

Publish product information, FAQs and more to your web site or intranet. Enable customers to help themselves and obtain information without tying up your team with a phone call.

Features and Benefits

Resolve more incidents at first contact
Publish articles to help customers help themselves
Reduce escalation rates
Disseminate knowledge and skills throughout the team
Save time researching answers to customer queries
Automatically suggests articles relevant to new incidents