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Info & Downloads
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Vivantio Service Desk - Automatic Escalation
Automatic Escalation will email alerts to support staff and re-assign incidents/problems automatically as they approach their target resolution time.Easy to configure, the system guides you through setting up the criteria that will trigger the escalation and the automated actions.
Features and Benefits
- Helps enforce escalation policies
- Automate tasks
- Save time monitoring incidents
- Send reminders
- Re-assign incidents and problems to appropriate personnel
- Keep management informed of potential SLA breaches
