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Info & Downloads
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The watchword with Vivantio is ease of use and a passion to work with you to make sure the system is meeting your needs. The savings have also been dramatic not only in terms of service delivery productivity but also in the elimination of unnecessary service costs – the system is so user friendly I can perform changes myself, without the need to call on Vivantio.
Vivantio
Affordable, Quick & Easy Helpdesk
Vivantio Helpdesk is a professional service desk solution. Easy to use and great value for money, its an excellent choice for service and support teams and is scalable.
Features
- 100% Web Based
- Digital Dashboard
- Call Management
- Asset Management
- Knowledge Base
- Service Level Agreements
- Self Service
- Email Integration
- AD/NDS Integration
- Standard and Custom Reporting
On Demand Hosted Service
- Low monthly fee
- Fully managed solution
- Hosted at a secure data centre
- Rapid Start Deployment™
- Up and running in minutes
- No software installed on site
- No servers to maintain or back up
Benefits
Vivantio Helpdesk is the foundation of an efficient and successful support service.
Control and Confidence
We know from our own experience that support teams continually juggle many different service requests. Vivantio Helpdesk puts you in control and gives you the confidence to deal with peaks in workload and react quickly to major issues.
Happy Customers
Vivantio Helpdesk has a proven track record in enabling support teams to improve service levels and increase customer satisfaction. Our testimonials show that it can have an immediate and significant impact on how you are perceived by your customers.
Lower Costs, Higher Value
With greater efficiency comes lower costs and higher value. By making it quick and easy to record and update service requests, Vivantio Helpdesk reduces costs and frees people to work on other projects.
Reporting and Accountability
Service and support teams are under increasing pressure to report on their performance and justify budgets. Vivantio Helpdesk provides all the reports necessary to satisfy even the most rigorous demands.
Replace Your Old System
Whether you are using a home-grown database, paper records or an off-the-shelf application, moving to Vivantio Helpdesk is hassle free. You won't lose any historic data and the software is very easy to use and well supported so staff will pick it up in no time.
