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Solutions
Service Management Helpdesk HR/Payroll/Recruitment Service Desk Customer Support Service Desk Outsourced Service Provider NHS National Programme for IT (NPfIT)
The new CRM system is incredibly powerful and provides us with some functionality that we’ve never had.
Success Stories
Case Study: Trinity Hall, Cambridge University
17/05/2010eMaint facilities efficiency within Trinity Hall‘s Maintenance Department.
Trinity Hall was founded by Bishop Bateman of Norwich in 1350, making it the fifth oldest surviving college of the University of Cambridge. The College currently provides educational and residential facilities for around 330 undergraduates and 250 graduates.
Russell Waller, Head of Buildings & Services, has over 1600 assets under management, of which 900 are locations within the College Campus with a further 700 assets such as Building Management Systems, Boiler Plant, Electrical Distribution Boards, Ventilation Equipment etc.
Russell Waller explained that “Trinity Hall were previously using a basic helpdesk solution for logging maintenance requests from College members, which had no ability to schedule planned maintenance tasks against assets or to record actions and financial history against each asset, furthermore, it was not possible to configure the helpdesk software in line with the development of our own management systems”.
This situation was exacerbated when the authors of the incumbent system went into administration, meaning there was no further support for Trinity Hall’s operational product. After an extensive review of competitive CMMS solutions, Trinity Hall chose eMaintX3 to replace their existing system.
Russell Waller, said “eMaint’s ease of customisation,(whilst working together with SimpliSys), and it’s subsequent ease of use, the fact it contained the functionality we required and that it also contained functionality to allow further development of our current management practices, made it the most logical replacement for our old system. The benefits of using eMaintx3 are numerous; the streamlining of management input (in the way that we operate the system), the ability to provide a single information point for asset listings and asset information details, including Technical and Heath & Safety Data, and the ability to write planned maintenance regimes for assets, are currently the prime functions for Trinity Hall; with future developments in utilising further functionality available within the basic software package already well underway.”
SimpliSys’ philosophy is to work in partnership with it’s clients to configure solutions that meet their unique requirements and ensure rapid implementation to Go-Live leading to a significant ‘Return on Investment’ (ROI) SimpliSys considers both tactical operations with previous investments in third party systems like SAP.
Peter Lench of SimpliSys Ltd said “the key to our success is simply to listen to our customers’ requirements and deliver solutions on time and within budget. Our solution-based approach, accomplished through analysis, design, installation, implementation, training, and on-going support, has resulted in successful implementations for many customers. In addition to providing customers with online and turnkey systems and services, we assist clients on a long-term basis in order to deliver support and update their systems as requirements evolve within their organisation.
Other Success Stories
Case Study: Trinity Hall, Cambridge University17/05/2010eMaint facilities efficiency within Trinity Hall‘s Maintenance Department.
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