|
|
Solutions
Service Management Helpdesk HR/Payroll/Recruitment Service Desk Customer Support Service Desk Outsourced Service Provider NHS National Programme for IT (NPfIT)
The new CRM system is incredibly powerful and provides us with some functionality that we’ve never had.
SimpliSys Solutions
Simplisys Limited specialises in Service Delivery. Simplisys Ltd enables clients to provide “end to end” incident management facilitating a controlled and structured process that ensures the Customer (internal or external) expectation is exceeded at all times, leading to positive feedback and continual improvement.
Service Management Helpdesk
Simplisys puts ITIL in to practise. It makes working processes transparent, helping to overcome the common barriers to successful adoption of an ITIL, based service delivery structure.
Service operatives are able to quickly and easily log new incidents at the same time view the callers and the asset history. Incidents can be linked to known problems for quick resolution or escalation. At the same time automated call escalation rules are in place to ensure SLA’s are met within the agreed time.
Customers receive quality service, on their terms, via Self Service and from service analysts who are better informed.
Customer Support Service Desk
After sales support is one of the most critical areas for modern companies to get right in order to maintain loyalty. Loyalty can be established and retained, but the strength of this loyalty is dictated by the consumer's perception of the quality of your products. The consumer's perception of quality can be enhanced (or degraded) by their experience when interacting with after-sales support staff.
Worse still, your customer's perception can be diminished to the same degree by word-of-mouth; simply hearing about someone else's bad experience. Your ability to manage and deliver a high-quality after-sales experience to your customers each and every time they interact with you is the key to long-term customer retention and repeat business. The trick is to turn Complaints into and opportunities leaving the customer to relay good news to their colleagues, friends and families.
Simplisys Customer Support solution is especially designed for management of consumers interactions. Delivering a combination of support process automation, functionality and flexibility, this comprehensive solution satisfies most consumer support requirements right out of the box ensuring customer interactions are positive experiences.
Outsourced Service Provider
Simplisys has service desk offerings with the added dimension of multi-client management capability. Unlike comparable offerings, Simplisys solutions are very easy to configure and quick to deploy making it an ideal choice for organisations that have to add new clients on a regular basis.