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Solutions
Service Management Helpdesk HR/Payroll/Recruitment Service Desk Customer Support Service Desk Outsourced Service Provider NHS National Programme for IT (NPfIT)
Our Microsoft CRM solution was a third cheaper - a saving of £300,000. And they liked the Microsoft Outlook® integration. Plus, of course, we met all the requirements.
Latest News
NEW!! Simplisys introduce Customer Satisfaction Survey tool….
12/08/2009Customer Satisfaction surveys facilitate Continuous Service Improvement inline with Customer Perception Measurement.
The customer satisfaction survey tool was developed by Simplisys to integrate seamlessly with Vivantio Service desk. It was specifically developed to meet the needs of forward thinking IT departments that wish to drive improved performance but also recognise the need to keep the customer happy.
The survey tool is easy to use, invitations are sent out via email when a call in Vivantio is closed. The IT department decide how often surveys are sent e.g. every 10th closed call or Globally on demand. It is easy to generate bespoke questions as required and includes a mandatory comments box for further explanations if the customers wish to post a “Poor” answer to a question.
Once the data is collected it is stored in a database ready for reporting. There is a choice of two standard reports. One allows detailed information about the information collected; the other is a summary report allowing an overview of the data over a given date range.
Armed with this information areas of weakness can be identified, and changes made with maximum positive impact to both the customer (end user) and staff within the IT department.
Other News
eMaint Expands UK Support through Partnership with SimpliSys08/09/2010eMaint Enterprises announces its partnership with SimpliSys, a value-added reseller of web-based software and services, to expand its support and service offerings for its Europ...Read more»
Maintenance Managers everywhere improve operations with eMaint X318/05/2010In today‘s economic environment, manufacturers are looking to sustain assets, meet production demands, increase productivity, and boost the bottom line.
With eMain...Read more»
SimpliSys are pleased to be exhibiting at the Plant and Works exhibition, taking place at the NEC in Birmingham from June 8-10, 2010. This exhibition will be alongside the Drive...Read more»
Best Technology Supplier of the Year Medal Winner - Vivantio19/11/09Vivantio announced today that the British Computer Society and Computing magazine have selected Vivantio as the runner-up medal winner in the category of Best Technology Supplie...Read more»
Vivantio Nominated in Four Categories in UK IT Industry Awards21/09/09The UK IT Industry Awards see a new venture between the British Computer Society (BCS) and Computing, merging the BCS IT Industry Awards and the Computing Awards for Excellence ...Read more»
NEW!! Simplisys introduce Customer Satisfaction Survey tool….12/08/2009Customer Satisfaction surveys facilitate Continuous Service Improvement inline with Customer Perception Measurement.
The customer satis...Read more»
Customer Vote Makes Vivantio a Finalist for Vendor of the Year Award 07/04/2009The Service Desk Institute (SDI), a leading independent professional organisation for the IT service and support industry, has today announced that Vivantio is one of four ...Read more»
At last, an affordable CMMS system made easy...21/01/09eMaint understands that selecting a CMMS is just the first step in the process of effectively managing maintenance information. Developing a plan and timeline, configuring the C...Read more»
Simplisys Ltd goes International...05/11/08Simplisys is pleased to welcome Pawel Dziedzic to the team. Pawel will be heading operations at a new branch office of Simplisys in Krakow, Poland. Using his indepth knowl...Read more»
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