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Netviewer has become indispensable to me now. So glad I bought it.
Netviewer for Support
Stay close to your customers. Even if you’re far away.
Have a hotline that is truly hot: Netviewer makes it easy. As soon as a customer calls, your supporter will be right where he needs to be to find the problem, remove it – and avoid long explanations and misunderstandings. This reduces time spent providing support, gives the customer greater confidence, and releases your employees for other tasks. Another advantage: Netviewer runs completely without installation or user training. That is how straightforward support can be!
It’s like having on-site support: Areas of application
- Software support
- Handling complete business processes (such as payment and bank transactions)
- Help filling out forms and applications (insurances, for example)
- Technical support
Useful features
- Pointer: “Point” as if you were there
- A blinking pointer shows the other person what to do.
- Remote control: As much support as your customer would like
- The customer can grant support personnel remote control rights and retract them again by pressing the F11 key.
- Flexible direction of viewing: See and be seen
- You can reverse the direction of viewing at any time with a simple click
Security, one bit at a time
- Sensitive data stays in good hands
- You and your customers can rely on Netviewer’s three-level security.
- Security in black and white
- Netviewer has been granted OPDV approval from German savings banks and a security certificate from Fraunhofer Institut SIT.
- Follow the lead of others
- Netviewer in use at more than 200 banks
