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Solutions
Service Management Helpdesk HR/Payroll/Recruitment Service Desk Customer Support Service Desk Outsourced Service Provider NHS National Programme for IT (NPfIT)
We use Netviewer for both pre-sales demonstrations of our small business website content management system, for training and for post-sales support. We love it!
SimpliSys - Hosted Helpdesk, Service Desk, CMMS and CRM Specialists
Specialising in Service Delivery, Simplisys offers fully featured, easy to use, helpdesk, service desk, Computerised Maintenance Management Software (CMMS) and Customer Relationship Management (CRM) solutions configured easily to ensure your customers' expectations are exceeded and service level commitments met while reducing your operational overhead and cost.
- Increase service levels and reduce cost
- Significantly decrease call volumes
- Information you need, when you need it
- Improve customer relations/satisfaction by resolving customer issues
- Easy to install
- Easy to use
- Quick time-to-benefit
- Allows you to shift from reactive to proactive service
- Help to gain a competitive edge
- Customisable solution
- Minimal Training required
Using Simplisys Ltd proven expertise, you can streamline service and support processes throughout your business to manage internal departmental functions such as IT, HR, Supply Chain Management and Facilities or external customer contacts, linking with CRM applications like MS Dynamics CRM.
Simplisys solutions are available as fully hosted (software as a service) or locally installed in the conventional manner. Hosted solutions can be set up and running in minutes and are ideal for addressing departmental requirements within larger enterprises. Simplisys solutions can equally be all encompassing and central to your business and provide easy to access management reports for every department.
Whatever size your organisation, Simplisys has a solution for you.
Our customers include many of the best known organisations in the UK and we work extensively within the public sector.
Vivantio Service Desk
You are guaranteed to be impressed by the services you will receive from Vivantio service desk. This is an affordable help desk which is quick and easy to use. The Vivantio service desk allows you to deal with your workload and deal with problems efficiently. The software is very easy to use and you will soon impress your customers with the service that this tool can help you provide.
CMMS
With the help of an efficient CMMS (computerised maintenance management system), you can ensure that your maintenance staff can carry out their work in a more efficient and effective way. A CMMS can help you to schedule and plan your service and maintenance jobs and to record important information which helps make maintenance jobs easier to manage.
Preventive Maintenance Software
Maintenance is key when it comes to equipment and that is why maintenance managers benefit hugely from preventive maintenance software. With the help of this software, operating costs are greatly reduced as the preventive maintenance software allows time to be used much more efficiently. This fast and easy to use system will ensure that your maintenance jobs are carried out much more smoothly and effectively.
Enterprise Asset Management
If you want to get the most out of your physical assets then you need to consider enterprise asset management. With this system, you can manage you physical assets across the facility in order to improve performance and reduce costs. In this way, you can, very easily, improve your return on assets. For that reason, enterprise asset management is really beneficial and certainly worth considering.
Maintenance Management Software
Maintenance management software is an essential addition to most organisations. This software allows you to keep a computer database of information about the maintenance operations in your organisation. With the help of maintenance management software, your maintenance staff can conduct their work much more efficiently as it will allow them to quickly see which machines and equipment need maintenance.
Service Desk Software
Service desk software allows you to quickly deal with problems and it is great for helping you to manage your workload. Service desk software allows you to accurately deal with problems and provide adequate solutions to them. With the help of this software, you can offer customers a quality service which is sure to impress.
Help Desk Management Software
The workloads of technicians are managed much more effectively with help desk management software. With this software, technicians are able to track their activities and also communicate more effectively. With help desk management software, you are able to track recurring problems and that makes your work much more effective and efficient.
Latest News
Maintenance Managers everywhere improve operations with eMaint X3 18/05/2010In today‘s economic environment, manufacturers are looking to sustain assets, meet production demands, increase productivity, and boost the bottom line.
With eMain...Read more»
SimpliSys are pleased to be exhibiting at the Plant and Works exhibition, taking place at the NEC in Birmingham from June 8-10, 2010. This exhibition will be alongside the Drive...Read more»
Best Technology Supplier of the Year Medal Winner - Vivantio 19/11/09Vivantio announced today that the British Computer Society and Computing magazine have selected Vivantio as the runner-up medal winner in the category of Best Technology Supplie...Read more»
Success Stories
Case Study: Trinity Hall, Cambridge University 17/05/2010eMaint facilities efficiency within Trinity Hall‘s Maintenance Department.
Trinity Hall was founded by Bishop Bateman of Norwich in 1350, making it the fifth oldest surviving college of the University of Cambridge. The College currently provides educational and residential facilities for around 330 undergraduates and 250 graduates.
Russell Waller, Head of Buildings & Servi...Read more»