Sue Ryder provides approximately 2.7 million hours of care to thousands of people every year, operating from 7 Hospices and 5 Neurological units, 4 offices, and 460 Retail outlets and Regional offices employing approximately 3000 staff and 11,000 volunteers.

The charity has experienced growth in recent years. Supporting this growth from an IT investment point of view is particularly challenging as Paul Fitzpatrick  confirmed; “Getting best value for money is not as simple as it sounds, from an IT point of view we need to invest in future-proof technology with partner vendors we can trust to deliver on-time and at a reasonable cost”.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations. We think we have achieved this and more, see what our customers think.

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