Alliance Homes Group was established in 2006 to manage homes transferred from North Somerset Council. As a community based social enterprise, Alliance own around 6,500 properties and provide housing and housing related support to over 12,000 people 24/7. With revenues in excess of £31 million, and employing around 300 staff, Alliance is a dynamic thriving business. The group consists of three parts, Alliance Homes, which provides housing management services; Alliance Living, which provides care and support services and Alliance Ventures, which provides repairs, maintenance and green energy initiatives, including a very successful PV panel project.

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Product Design

The service desk design brief was to develop a product that could underpin the working practices set out in ITIL but also be quickly and easily configured to support current or new working practices using existing terminology. Our approach to implementation is to work closely with our customers, understanding requirements and reasons for change and ensuring that projects exceed expectations. We think we have achieved this and more, see what our customers think.

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